Terms of Service – WaviBot AI Chatbot CRM

1. Introduction and Acceptance

Welcome to WaviBot AI Chatbot CRM! These Terms of Service (“Terms”) govern your purchase, installation, and use of the WaviBot AI Chatbot CRM WordPress plugin (“Plugin”), developed and provided by Wavi One (“we,” “us,” or “our”) (operated by Ahmed M Hassan / New Waves App Development). These Terms also apply to related services, including the license activation system hosted via license.newwaves.app and potentially content or services on wavi.one.

By purchasing, downloading, installing, activating, or using the Plugin, you (“User,” “you,” “Licensee”) acknowledge that you have read, understood, and agree to be bound by these Terms and our separate Privacy Policy. If you do not agree with these Terms, you must not purchase, install, or use the Plugin.

These Terms incorporate by reference the terms of the license under which you purchased the Plugin (e.g., the Envato Market Regular or Extended License) and the license under which the Plugin’s code is distributed (GNU General Public License version 2 or later – GPLv2+). In case of conflict, the Envato Market license terms govern your usage rights related to the purchase, while the GPLv2+ governs your rights regarding the code itself (modification, redistribution subject to GPL terms).

2. License Grant and Restrictions

• Software License (Code): The PHP, JavaScript, CSS, and HTML code of the WaviBot AI Chatbot CRM plugin is licensed under the GNU General Public License, version 2 or later (GPLv2+), a copy of which is included (LICENSE.txt). You are free to use, modify, and redistribute the code under the terms of the GPLv2+.
• Usage License (Purchase): Your purchase of the Plugin from Envato Market grants you a license to use the Plugin according to the terms of the specific Envato license you purchased (Regular or Extended). This typically governs the number of websites you can install the plugin on and other usage rights related to your purchase. Please refer to the Envato license terms for details.
• Mandatory Activation: Use of the Plugin’s core functionality (including AI features, CRM, etc.) requires successful activation using a valid Envato Purchase Code through our designated license activation system (license.newwaves.app). The Plugin will not function correctly or may cease to function without a valid, active license linked to your domain(s) as permitted by your Envato license.
• Restrictions: You agree not to bypass, disable, or circumvent the license activation mechanism. You may not use the Plugin in violation of your Envato license terms or applicable law.

3. External Service Dependencies & User Responsibilities

The Plugin relies on third-party services and requires user actions:

• OpenAI API (Mandatory for AI Features):
  • To utilize the AI chat, vector search, premium TTS features, you MUST obtain your own API Key directly from OpenAI (openai.com).
  • You are solely responsible for creating, managing, and securing your OpenAI account and API Key.
  • IMPORTANT: Your use of the OpenAI API is subject to OpenAI’s own Terms of Service, Usage Policies, and Pricing. Using the OpenAI API through this Plugin WILL INCUR COSTS based on your usage, billed directly to you by OpenAI. Wavi One is not affiliated with OpenAI, provides no OpenAI credits, and is NOT RESPONSIBLE for OpenAI’s service availability, API changes, policy updates, accuracy of AI responses, or any billing/costs associated with your OpenAI account.
• License Activation Server: Plugin activation requires connection to our external server (license.newwaves.app). While we strive for high availability, we are not liable for temporary service interruptions preventing activation.
• Google reCAPTCHA (Optional): If you enable reCAPTCHA in the Plugin settings, you must obtain your own Site Key and Secret Key from Google and agree to Google’s terms regarding reCAPTCHA usage.
• User Data & Training: You are solely responsible for the content you upload as training data or provide as instructions to the AI. Ensure you have the necessary rights to use this data and that it complies with all applicable laws and OpenAI’s policies. We are not responsible for the outputs generated by the AI based on your training data or instructions.
• Compliance with Laws: You are responsible for ensuring your use of the Plugin (including data collected via chat and stored in the CRM) complies with all applicable laws, including data privacy regulations like GDPR, CCPA, etc. This includes providing necessary notices and obtaining consent from your website visitors.
• Website Backups: You are responsible for maintaining regular backups of your WordPress website, including its database. Wavi One is not liable for any data loss.

4. Plugin Functionality & Disclaimers

• “As Is” Basis: The Plugin is provided “as is” without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. This aligns with the GPLv2+ license under which the code is distributed.
• No Guarantee of Accuracy: While WaviBot AI Chatbot CRM uses advanced AI, we make no guarantees regarding the accuracy, completeness, timeliness, or appropriateness of responses generated by the AI. AI outputs can be unpredictable and may contain errors or biases. You are responsible for reviewing and verifying any critical information provided by the chatbot.
• Compatibility: We strive to ensure compatibility with the latest stable versions of WordPress and standard hosting environments, but we cannot guarantee compatibility with all third-party plugins, themes, or specific server configurations. Conflicts may occur, and resolution may not always be possible within the scope of standard support.

5. Support

• Support is provided according to the terms specified on the Envato Market item page at the time of your purchase (typically covering a set period, e.g., 6 months).
• Support generally includes assistance with installation, setup, configuration of plugin features, and bug fixes related directly to the Plugin.
• Support DOES NOT typically include:
  • General WordPress support.
  • Plugin customization or custom development.
  • Resolving conflicts with third-party plugins or themes.
  • Issues related to your OpenAI account (billing, API key management, usage limits).
  • Issues related to the Google reCAPTCHA service.
  • Debugging or issues arising from modifications made to the Plugin code (unless covered by GPL rights).
• Support is provided through [Specify Your Official Support Channel – e.g., the Envato item comments section, a dedicated support portal at YourSupportURL.com].

6. Updates

• We aim to provide updates to the Plugin to ensure compatibility with new WordPress versions and to introduce improvements or bug fixes, typically for the duration specified by your Envato purchase/support terms.
• Access to updates may require an active support subscription or adherence to Envato’s policies.
• We reserve the right to discontinue updating the Plugin at any time, although we strive to maintain it for purchased licenses according to Envato’s author guidelines.

7. Intellectual Property

• The WaviBot AI Chatbot CRM plugin name, the “Wavi One” brand name, logos, visual design elements, and the specific arrangement of code (while the code itself is GPLv2+) are the intellectual property of Wavi One (Ahmed M Hassan / New Waves App Development).
• You may not use our branding elements in a way that implies endorsement or affiliation without prior written consent, except as permitted by standard usage of the installed plugin.

8. Limitation of Liability

9. Indemnification

You agree to defend, indemnify, and hold harmless Wavi One (Ahmed M Hassan / New Waves App Development) and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (a) your use of and access to the Plugin; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your use of the Plugin (including training data or AI outputs generated based on your configuration) caused damage to a third party.

10. Privacy

Your use of the Plugin, our license server, and our website (wavi.one) is also governed by our Privacy Policy. Please review our Privacy Policy at: Privacy Policy.

11. Termination

We may terminate or suspend your license to use the Plugin immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms or the terms of your Envato license. Upon termination, your right to use the Plugin will cease, and activation may be revoked. Sections concerning liability, indemnification, intellectual property, and governing law shall survive termination.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Specify Jurisdiction – e.g., the State of Qatar], without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within [Specify City/Region, e.g., Doha, Qatar] for the resolution of any disputes arising out of or relating to these Terms or the Plugin.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide reasonable notice prior to any new terms taking effect (e.g., by posting on wavi.one or via Envato updates). What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Plugin after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: contact@example.com
• Wavi One / New Waves App Development
• [Your Business Address, if applicable – e.g., Doha, Qatar]